Return, Refund and Exchange Policy

General Shipping Policy:

• You can start a return request by visiting our Return Portal.
• Return Window: You have 30 days from your order date to request and return items.
• Shipping Returns: Please return items promptly after approval, especially if close to the 30-day limit.
• Return Method: You can choose a Goulet Pens gift card or a refund to your original payment method. Gift cards are emailed after processing; refunds may take 10 business days.
• Exchanges: We do not offer exchanges. However, if you have a defective item, our Customer Care team might be able to offer you a replacement item. Reach out to us at info@hikaripens.com regarding your specific situation.
• Fees: There is no return fee. However, we may charge up to 10% for processing, cleaning, or missing components, and we will notify you if this applies to your return.
• Prepaid Return Labels: We only provide prepaid return labels for items that are defective or damaged. For all other returns, customers are responsible for return shipping costs.
• International Returns: We do not provide prepaid return labels for international orders. However, if you’re returning a defective item, we’ll reimburse your return shipping cost—up to the amount you originally paid for shipping. Please note that import duties and VAT are non-refundable.
• Non-returnable Items: No returns/refunds on Bottom Shelf items, gift cards, ink samples, used notebooks/inks, Namiki Pens, Bespoke Sailor pens, or any fountain pen over $1000 if it has touched ink.
• Condition for Returns: We do not accept returns for user-damaged items or improper use.
• Denial of Returns: We reserve the right to deny any return for any reason. Return orders sent without prior approval will be returned to the customer.